Refund Policy
Last updated: October 6, 2026
You should only pay for a plan that works for you. Payments are processed by Paddle, our Merchant of Record, which issues every refund.
14-day refund
You can ask for a full refund of any payment within 14 days of the charge, whether it is your first payment or a renewal, no questions asked. After 14 days payments are not refundable, but you can cancel at any time to stop the next renewal.
Cancelling
Cancel from Billing in your dashboard. You keep the paid plan until the end of the current period and then return to Free; nothing else is charged.
Downgrades
When you move to a cheaper paid plan, the difference is credited to your next invoice instead of being refunded.
How to ask for a refund
Reply to the receipt Paddle emailed you, look up your order at paddle.net, or contact us from the email address of your account. Approved refunds go back to the original payment method, usually within 5 to 10 business days.
Contact
Refund requests and billing questions: support@tokmetry.tech